Guwahati: As several states across India go on lockdown, imposing Section 144 of the CrPC, closing malls, pubs, bars, theatres, beauty parlours and restaurants in the purview of coronavirus pandemic, delivery services like Zomato and Swiggy are still going on.
To ensure the safety of their delivery personnel and that of the customers, both Zomato and Swiggy have introduced the concept of ‘contactless delivery’.
Swiggy’s ‘Safety First’ move allows for contactless delivery wherein app users can call and request their delivery partner to leave their order at the door (for online orders), if the customer is not feeling well, or as a precautionary move.
Likewise, Zomatao has also rolled out a similar feature for contactless delivery. The delivery partner will then leave the order on a clean surface outside the door and send a picture to the customer who can pick the package at their convenience. Again, this facility is for orders that have been paid for online.
Swiggy has also mentioned that masks have been provided to its delivery partners in affected cities and they are being trained for maintaining hygiene.
The banner on the Swiggy app said, “Should a delivery partner notice any associated symptoms, they’ve been asked to immediately reach out to us. We are providing them with free medical consultation and also supporting them financially during the recommended period of quarantine.”
It is also stated that Swiggy is working to ensure that its restaurant partner is aware of best practices while handling and packaging the food.
Zomato too stated that its delivery partners are being trained in maintaining high standards of personal hygiene. Further, it has asked its delivery partners to self-quarantine or reach out to a doctor if they notice any symptoms. Zomato will support them financially during this time.