The Ministry of Railways has decided to extend the time limit for the cancellation of Passenger Reservation System (PRS) counter tickets from the current six months to nine months.
Additionally, the refund of fare across reservation counters for the journey between March 21, 2020, to July 31, 2020, is applicable only for regular timetabled trains cancelled by Railways.
In case of ticket cancelled through 139 or through IRCTC website, the time limit for surrendering of such ticket for the above-mentioned period across reservation counter is up to nine months from the date of journey.
“After a lapse of six months from the date of journey, many passengers may have deposited the tickets to Claims Office of Zonal Railways through TDR or general application along with original tickets, a full refund of fare on such PRS counter tickets shall also be allowed for such passengers,” stated the press release.
The release added that earlier, comprehensive guidelines for cancellation of tickets and refund of fare, due to the COVID-19 situation have been issued. As per instruction for trains cancelled by Railways, relaxation has been given for submission of PRS counter tickets up to six months from the date of journey (instead of three days excluding day to journey), and in case the PRS counter tickets cancelled through 139 or the website of IRCTC, refund across the counter up to six months from the date of journey.
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