The call centre will have 24 expert teachers and four doctors in addition to educational counselors to help teachers overcome this difficult situation

Agartala: At a time when a number of suicide cases and reports of students suffering from depression is surfacing, Tripura government has launched a call centre comprising experts, teachers and doctors.

Speaking with EastMojo, education minister Ratan Lal Nath said that the call centre would attend the call from students and their parents and as per their request and queries the call will be transferred to the teacher concerned.

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“Many parents have complained and expressed their concern for their children suffering due to lockdown. The schools have been closed since March 17. The call centre having 24 expert teachers and four doctors in addition with educational counselors would help the teachers overcome this difficult situation,” Nath said.

The helpline will be available at 0381-241-0053 and would be open from Monday to Saturday between 10 am and 4 pm for school students of Class-I to Class XII.

“The call centre upon receiving calls from students will connect them to expert teachers according to their subject wise queries. Any student who complains about depression would receive counseling from the teachers and medical experts,” Nath added.

Speaking further he said that the decision of the education department will help the students to greater extent as we fight against the pandemic.

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Earlier on May 15, the state government had announced to distribute free textbooks translated from NCERT curriculum to around 14,000 students studying in 73 private Bengali-medium schools.

The Tripura government had decided to start “neighbourhood classes” where one teacher would teach a maximum of five students in their vicinity by maintaining social distancing until the schools reopen.

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The state government also started broadcasting pre-recorded classes through 13 local cable channels. The government has applied for a two hours slot to the Prasar Bharati for transmission of classes on Doordarshan. The classes are also made available online through the Siksha Bandhu YouTube channel of the state government.

Tripura has 4,398 government and government-aided schools apart from 335 private schools in which around 5 lakh students are studying across the state.

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