New Delhi: Ride-sharing company Uber was stripped of its licence in London on Monday for the second time in just over two years, pending an appeal, over a “pattern of failures” on safety and security.
The firm’s application for a new licence in London was reportedly rejected by Transport for London on the basis that the company is not a fit and proper private car hire operator.
Uber’s chief executive Dara Khosrowshahi took to Twitter to respond on the matter, “We understand we’re held to a high bar, as we should be. But this TfL (Transport for London) decision is just wrong. Over the last 2 years we have fundamentally changed how we operate in London. We have come very far – and we will keep going, for the millions of drivers and riders who rely on us.”
Unauthorised drivers were able to upload their photos to others’ accounts so that, on at least 14,000 trips, a driver other than the advertised one picked up passengers, the regulator TfL said.
Uber immediately said it would appeal. The process is likely to include court action and could drag on for months, allowing its roughly 45,000 drivers in London to keep operating in the meantime, despite the expiry of Uber’s licence on Monday.
The firm originally lost its licence in 2017 over safety concerns, but was granted a 15-month extension, followed by a further two-month extension in September.
Ahead of the latest decision, Uber said it would introduce measures such as a discrimination button enabling drivers and riders to report abuse, enhanced safety training for drivers and a direct connection to the emergency services.