Businessman Ravi Jain has filed a police complaint against e-commerce company Snapdeal for selling duplicate items Credit: EastMojo image

Tinsukia: A businessman filed a police complaint against Indian e-commerce company Snapdeal for allegedly selling a duplicate product at the Tinsukia Sadar police station in Assam’s Tinsukia district on Saturday.

The victim allegedly found that the HP toner cartridge that was sold to him as a genuine product was not so

In his complaint, the victim, Ravi Jain, has stated that he had ordered a Hewlett Packard (HP) LaserJet 12A black toner cartridge from the website of on October 23 and the same was delivered to him on November 1. “On opening the parcel, I found that the HP toner cartridge that was being sold as a genuine product was not a genuine one but a fake,” the FIR read adding, as per the online invoice received, the seller of the product was Mumbai-based Bhaskar Technologies.

A copy of the FIR filed by businessman Ravi Jain in Tinsukia, Assam

Speaking with EastMojo, Jain, who has a business in IT, said, “My suspicion aroused when I saw 82% discount offer on the company MRP of Rs 3,999 on the website. I contacted HP, the printer manufacturing company, to confirm whether it is original or not and was informed that considering the price at which it was being offered (Rs 709) it is likely to be a duplicate with a caution that it can also be original.”

“Hence, I bought it and again contacted the printer manufacturer who this time provided me a software to check whether the product was original or not. On scanning the product, the software signaled it to be duplicate,” Jain said, adding, “They are cheating thousands of customers every day but the irony is no one comes forward.”

According to sources, Tinsukia police has registered a case under Section 420 of the Indian Penal Code and is investigating the matter.

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