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Domestic flights of Air India  have been affected the most following a software shutdown.
Domestic flights of Air India have been affected the most following a software shutdown.|EastMojo Image
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Harrowing time for passengers as Air India faces technical snag

Thousands of Air India passengers across the globe had a harrowing time as the airline staffers were unable to issue a boarding pass to them following a technical snag.

Sandeep Borah

Sandeep Borah

Guwahati: Thousands of Air India (AI) passengers across the globe had a harrowing time on Saturday after 115 flights of the airlines were delayed for more than five hours following a technical snag in its check-in –software.

Thousands of Air India passengers were stranded at airports globally as the airline staffers were unable to issue a boarding pass to them.

The national carrier's chairman and managing director (CMD), Ashwani Lohani said that the passenger service system (PSS) software, which looks after the check-in, baggage and reservation, did not work from 3.30 am to 8.45 am on Saturday.

“It is mostly the domestic flights that have been affected the most following software shutdown’”, Lohani further clarified.

Meanwhile, the airlines assured the stranded passengers that those who have missed their flights will be given a hotel accommodation or will be rescheduled in a different flight of Air India or of another airlines.

The average number of flights that Air India group, which also includes subsidiaries Alliance Air and Air India Express, flies daily is around 674.