Passengers who booked flight tickets during 1st phase of COVID-19 lockdown for travel up to May 3 must get full refund from airlines, says civil aviation ministry
New Delhi: The Union civil aviation ministry on Thursday said that the passengers who had booked flight tickets during the first phase of lockdown for travel up to May 3 must get a full refund from the airlines without any cancellation charges if they ask for it.
Several passengers have been complaining on social media as domestic airlines have decided not to give refunds in cash for cancelled flights due to the lockdown and instead issue credit for future travel.
Senior officials of the Union ministry of civil aviation and CEOs of Indian airlines companies met on Wednesday afternoon on the issue of cancellation refunds during the coronavirus lockdown period.
The US had earlier this month directed its airlines to issue refunds to passengers for ticket cancellations done amid the coronavirus pandemic.
India imposed the first phase of lockdown from March 25 to April 14 to curb the spread of coronavirus. The second phase of lockdown is on till May 3. All domestic and international commercial passenger flights are suspended for the period.