In a major feat for Nagaland, the North Police Station of Kohima has become the first Police Station and government office in the state to get ISO certification for quality management.
The Police Station has been awarded ISO 9001:2015 certification on meeting the specified parameters of “Quality Management System” (QMS) on policing and related scope of activities.
Asking about the specific parameters for the QMS certification, Yambemo Humtsoe, the Sub Divisional Police Officer (SDPO) North while speaking with EastMojo said, “This includes maintenance of public peace, law and order, prevention, detection and investigation of crime and criminal activities, emergency response, VIP Security and prevention of human trafficking.”
North Police Station, Kohima was the first police station established in the region by the British regime in 1933. The police station is located in the heart of Kohima Town and is headed by an Inspector rank officer-in-charge and 88 other ranks.
Kohima Police had initiated the process of certification by upgrading the existing facilities and adding additional elements with the sole objective to improve the quality of public service and to make the police station more people friendly and accessible. To meet the specified parameters, the police station has streamlined the process of character/passport verifications and the system of filing and record keeping.
Further, the infrastructure of the police station was upgraded and disposal of various complaints have been made time-bound, besides other measures. The police station has a reception desk, Para Legal Volunteers help desk, separate interrogation cum investigation room, separate space for visitors, clean drinking water and several other visitor-friendly amenities. The whole process of an online application, process, upgradation, documentation and online auditing was completed in a span of 30 days.
ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Organisations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify.